We have shopped with QVC for 20+ yrs and love it! Its so easy to purchase items on your App. Ive never ever had a major problem at all with QVC. In 2013 about 2 weeks before Christmas I had ordered some flashlites in different colors and we were shorted one color (which included 4 each). I called, explained the situation, the rep was very apologetic, she reordered another box which we received very quickly, and then 2 days after X-mas we received the lost order. I called to send them back and the rep told me to just keep them at no chg, due to the circumstances. I dont know anyone else out there that would have done that for us. Weve always, always been satisfied with your product! Please keep up the good work!!! Thanx!